- Designing and developing learning materials and training interventions in response to the changing needs of CRAC’s customers.
- Contributing to the research, validation and development of new ideas, activities, products and services in response to 14-19 policy.
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Investigating and developing funding streams in support of CRAC’s activities in the sector.
- Participating fully in the implementation of change, finding new ways to develop CRAC’s products and services.
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Undertaking desk, face to face, and telephone research in support of the development of CRAC products and business proposals.
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Analysing data and translating it into clear and cogent reports.
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Disseminating knowledge and ideas within other areas of activity within CRAC.
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Supporting team members to ensure that objectives are met.
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Networking with CRAC's customers to inspire confidence in the organisation and in CRAC's products and services.
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Managing and liaising with project partners and contract holders, developing creative partnerships.
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Working with colleagues to promote a culture within CRAC which is positive, effective and highly motivated.
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Collaborating with colleagues and customers to ensure quality of CRAC products.
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Supporting cross-team working within CRAC.
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Raising revenue against targets set for existing products and/or services.
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Building on existing products and/or services so that they meet current and future market needs.
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Understanding the importance of, and operating with, an awareness of short-term cash flow and long-term market position.
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Using enquiry and questioning techniques together with effective listening skills to get to the root of a problem and/or understand the customer needs.
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Taking responsibility for self-development and demonstrating a commitment to supporting the development of others.
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Supporting and contributing to a knowledge and learning culture.
5. Quality
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Ensuring that projects are delivered on time, to budget and to the required standard. Holding people to account for what they agreed to deliver.
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Dealing with problems promptly and effectively, with a customer focused approach and a practical range of solutions.
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Maintaining a thorough and consistent approach at all times and building continuous improvement into all of CRAC’s activities.
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Communicating with clarity and consideration, verbally and in writing.
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Demonstrating a commitment to customer service, both internally and externally.
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6 Person Specification and Experience
Knowledge and Experience
|
|
|
Extensive experience of designing and facilitating learning |
E |
|
Substantial knowledge and experience of 14-19 education |
D |
|
Substantial knowledge and experience of IAG and work related learning within 14-19 education sector |
E |
|
Desk, face-to-face and telephone research |
D |
|
Analysis of data as part of the solution design process |
E |
|
Previous management experience |
D |
|
Management of client relationships |
E |
|
Bid/proposal writing |
D |
|
Knowledge and/or awareness of training methods and models |
D |
|
Financial/budgeting experience |
D |
|
|
|
|
Skills |
|
|
Ability to develop and manage strategic alliances |
E |
|
Ability to think conceptually |
E |
|
Business awareness and customer focus |
E |
|
Ability to negotiate, influence and make an impact |
E |
|
Ability to use analytical thinking to solve problems and make decisions |
E |
|
Ability to lead and work as part of a team, working effectively and productively with others |
E |
|
Ability to multi-task |
E |
|
IT literate (MS office) |
E |
|
Agility at both leading and adapting to change |
E |
|
Excellent written and verbal communication skills |
E |
|
Excellent interpersonal skills |
|
|
Team player |
|
|
Project management skills |
E |
|
Full driving licence |
E |
|
|
|
Attributes
|
|
|
Passion for developing people |
E |
|
Can-do attitude |
E |
|
High level of integrity |
E |
|
Willingness to travel and work outside standard office hours |
E |
